Bank Of America Loan Servicing Administrator II - Global Operations 

United States, North Carolina, Charlotte 

699999706

Line of Business Job Description:

Loan Servicing Admin II provides loan servicing activities, escalated research, assistance to peers, portfolio coverage and dedicated client support for a variety of syndicated clients.

Job Description:

Primary responsibility is to serve as point of contact for assigned client (internal / external) for all loan related servicing matters on low to moderately complex deals. Under supervision, deliver the highest level of service to lenders/investors, borrowers, vendors and internal business units while ensuring compliance with servicing agreements, government regulations and/or Company policies. Keys all transactions into System of Record/Loan Servicing System and/or workflow tool. Ensures all communication occurs timely and accurately. Monitor assigned loans to ensure funding and payment compliance with loan servicing agreements, loan documentation and Lender/Investor instructions. Coordinate fundings with Fulfillment and Assignment Desk as needed. Monitor, research or instruct payment processing for borrower payments, disbursements, fees, and collect appropriate fees due lender or servicer. Perform payoff quotes and related calculations including prepayment calculations. Maintain past due principal, interest and fees as well as reconciliation exceptions within acceptable levels. May assist managers in directing workflow and performing QA.

Responsibilities:

• Primary responsibility is to serve as point of contact for assigned client (internal / external) for all loan related servicing matters on low to moderately complex deals.
• Keys all transactions into System of Record/Loan Servicing System and/or workflow tool.
• Support a portfolio of direct and syndicated Commercial and Large Corporate loans booked to Loan IQ, providing post-closing credit servicing related functions (advance, payment, rollover, research, etc.)
• Perform payoff quotes and related calculations including prepayment calculations.
• Monitor, research or instruct payment processing for borrower payments, disbursements, fees, and collect appropriate fees due lender or servicer.

Required Qualifications:

• 2 years of customer service experience
• 2 years of syndicated loan servicing experience
• Loan IQ (commercial loan system) experience
• Excellent communication skills, verbal & written (especially in dealing with escalations)
• Solid technical skills with Microsoft products (i.e. Excel and Outlook)
• Strong analytical and problem-solving skills, excellent organization skills and the ability to work independently

Skills:

• Adaptability
• Attention to Detail
• Data Collection and Entry
• Problem Solving
• Written Communications
• Analytical Thinking
• Oral Communications
• Prioritization
• Quality Assurance
• Recording/Organizing Information
• Customer and Client Focus
• Data Quality Management
• Relationship Building

1st shift (United States of America)