PayPal Account Manager - AI Vertical Large Enterprise Commercial 

United States, Arizona, Scottsdale 

698819517

Responsibilities:

• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.

• Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor

• Drive Sales cycle for new logos,pursue new business throughstrategic prospecting including hosting events andleveragingreferrals

• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.

• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.

• Build andmaintainstrategic relationships withMerchant, driving alignment with merchant goals and PayPal’s solutions.

• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.

• Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.

• ongoing

• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction,success

• Drive merchant retention, including churn mitigation / negotiation, and renewal processes

• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.

• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.

• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.

• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.

• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

• Own end-to-end relationships with new, established, and prospective large enterprise merchants, ensuring seamless support throughout the entire sales cycle including those exploring emerging AI-focused opportunities.

• Provide strategic consultation and guidance on PayPal’s range of payment and commerce solutions, incorporating specialized areas in LLM Subscriptions, AI Tools, Agentic Merchant Pipeline, and Agentic Channel Shift + OMS Strategy to address evolving merchant needs.

• Partner with cross-functional teams (e.g., Product, Risk, Compliance, Marketing) to successfully coordinate and manage complex integrations, ensuring an exceptional merchant experience across traditional and AI-driven use cases.

• Drive pipeline growth across a diverse portfolio of merchants byidentifying, incubating, and delivering innovative solutions that meet businessobjectives, particularly within the rapidly expanding AI ecosystem.

• accurateforecasting, pipeline management, and strategic planning for continuous business growth,leveraginginsights and data from AI-related verticals to inform go-to-market strategies.

• Travel (approximately 30%) to build and cultivate relationships with merchants, present solutions, and coordinate product demonstrations, placing emphasis on AI-centric offerings where applicable.

• synergyand ensure a seamless experience for merchants, especially those investing in AI-powered solutions.

• Maintain deep knowledge of PayPal solutions, industry developments, and emerging AI trends to act as a trusted advisor, positioning PayPal as a payments and commerce thought leader for merchant partners of all sizes.

Qualifications:

• +years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.

• A deepunderstanding of e-commerce, merchant services, and payment solutions,familiarity withfintech products and digital platformsisa strong advantage.

• Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.

• in building andmaintainingstrategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.

• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.

• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.

• Exceptional communication and negotiation skills, witha track recordof influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.

• Analytical and strategic thinker with a proven ability toidentifygrowth opportunities, address complex challenges, and deliver measurable business results.

• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.

• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.