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Microsoft Senior Data Center Support Technician 
Australia, Victoria, Melbourne 
698632127

16.07.2024

As a Microsoft, you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.


Qualifications
  • High school diploma or equivalent
  • At least two years of experience supporting IT equipment or related technology.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.
  • NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

While not required, we also look for the following Preferred Qualifications:

  • Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
  • Applicable certifications: CompTIA, Microsoft, Network Certifications
    Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
  • Perform and execute organization’s safety programs and policies, and compliance knowledge.
  • Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
  • Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.
Responsibilities
  • Building strong working relationships with people working within the data center and at corporate.
  • Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard.
  • Receiving confidential information to perform BIOS setting changes.
  • Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
  • Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
  • Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
  • Providing Senior Data center Technician-level support when needed.
  • Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.
  • Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.
  • Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
  • Embody our culture and values.