Amazon Operations Manager ML Data Ops 

India, Haryana, Manesar 

698300976

Key job responsibilities
As an Operations Manager, ML Data Ops, you will be responsible for meeting operational and business goals by leading a team of 10 to 15 associates having expertise in one or more processes/functions and proficient in languages other than English. You may also act as Managers of Managers as per business requirements. You will also be leading initiatives across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:* Executes and makes plans to deliver business metrics, and uses data to set/revisit operational goals and manage activities
* Works with internal/ external teams and uses their knowledge and expertise to execute business goals
* Manages escalation; analyzes data; highlights trends, gaps, etc.; and reports key metrics
* Participates and provides adequate support in business reviews with mid-level and senior stakeholders
* Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management
* Owns and prioritizes work allocation based on business needs with a daily/monthly frequency
* Owns the output quality of the process managed
* Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions
* Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/in- scope operational areas
* Handles and resolve conflicts in their teams / processes in partnership with right stakeholders.
* Participates in new- process onboarding, i.e., new process/ experiments with complete documentation
* Demonstrates understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions
* Builds robust launch plans for new team members & owns progress tracking of new joiners through administration of launch plans as a mechanism and not just good intentions
* Provides regular coaching and feedback to direct reports
* Devises and implements performance improvement plans for associates
* Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products

- Graduate degree in any discipline
- 7+ years of work experience
- 2+ years of managing front line managers
- Experience working cross functionally with tech and non-tech teams
- Strong verbal and written communication.
- Intermediate to advanced knowledge of Excel
- Demonstrated ability of using data and metrics to drive improvements
- Experience in workforce and capacity planning
- Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback

- MBA from a reputed institution or university preferred
- Familiarity with online retail (e-commerce)
- Strong attention to detail and the ability to successfully manage multiple competing priorities simultaneously
- Certified Six Sigma Green Belt
- Working knowledge of SQL and Machine learning will be an added advantage