Bank Of America Client Servicing Advisor 

United Kingdom, England 

697351788

Corporate Title: Officer

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Responsibilities:

• Support clients with all aspects of their treasury movements, managing expectations with regular updates.

• Act as our Front-line support, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.

• Form client relationships through regular verbal communication, understanding our client’s business and priorities.

• Advise clients through analysing, identifying operational efficiencies, repair reduction and self-service opportunities.

• Conduct face to face meetings, delivering thorough, advisor service reviews. Promoting self-service opportunities and demand reduction.

• You will professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.

• You will leverage industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.

• You will partner with Sales, Product, Operations, Technical Support and Fulfilment departments in order to provide a seamless delivery to the client.

• Experience in client service or client facing roles

• You will possess effective verbal and written communication skills

• Being able to prioritise an ever-changing workload

• You will have an appetite to evolve and add to a continued excellence environment

Skills that will help:

• Experience gained within financial services or investment banking would be a plus

• An understanding of cash management and/or treasury products and clearings would be a plus

• Fluency in a major European language in addition to English (French, Spanish, German, Italian or Dutch) would be a plus.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.