This job identifies issues and recommends best practices to enhance user experience. They lead functional projects and programs aimed at improving user engagement and satisfaction while analyzing business trends to inform strategies. Responsibilities include collaborating with stakeholders to prioritize user needs in design processes and facilitating workshops to gather insights and feedback from users.
Essential Responsibilities:
- Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
- Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
- Lead some projects or programs within the product function and may coordinate activities of others
- Design process, product, and service improvements based on understanding of business needs and industry trends
- Determine methods and procedures on new assignments that may impact activities of others
- Analyze business trends to inform user experience strategies and initiatives.
- Collaborate with stakeholders to ensure user needs are prioritized in design processes.
Minimum Qualifications:
- Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $152,500 to $262,350
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