Amazon Technical Account Manager GTSS-AMER ES - GTSS AMER 

Costa Rica 

695090705

Key job responsibilities
· Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
· Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
· Assist with operational support needs for customers already using AWS
· Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities
· Act as a technical liaison between customers, service engineering teams and support
· Effectively represent AWS within a customer’s environment, and drive discussions regarding incidents, trade-offs and risk management
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor’s Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience or 7+years.
- Able to communicate effectively in English, within technical and business settings.