Adidas MANAGER ACCOUNT OPERATIONS 

South Africa, Gauteng, Johannesburg 

693740472

Responsibilities:

• Personnel responsibility:

• Lead all direct reports as an integrated team by setting specifications, KPIs, goals, and guiding principles for the team
• Creating a high-performance culture and managing career and succession planning for key talent
• Inspire, lead and promote a culture of achievement within the team
• Ensuring cooperation and cooperation between all employees and departments in the cluster and with the European teams
• Further development of the professional and social core competencies of the "Direct Reports" through regular coaching and mentoring
• Leadership based on the leadership framework and brand values
• Continuous evaluation of employees as part of the official adidas Performance Management process
• Ensuring succession plans for all relevant positions in your own team
• Continuous development and support of defined talents in the team

• Role of the main contact person for sales regarding the operational business and the roles and responsibilities

• Be an expert in all operational and commercial areas to ensure that excellentaccount operationsare delivered at all times

• Active questioning of working methods and practices.Propose and implement practical improvements

• Working with our wholesale customers and partners to build and align with a robust organization based on corporate strategy

• Design, continuous optimization and documentation of CS processes, taking into account customer and company interests
• Review customer requirements in collaboration with the sales teams; Collaboration to define the respective service level, taking into account the cost-benefit effect
• Representing the interests of the CS department as an 'Account Operations Representative' vis-à-vis those responsible for other internal and external functions
• Act as an 'Account Operations Representative' in system- and process-based IT and SCM projects; Deriving system and process adaptations and integrating them into local/global interfaces

• Responsibility for order book management from purchase order to invoice to ensure order book transparency and implementation of incoming orders in accordance with company policies

• Validating the coordination of special processing for new requests and changes in line with our business strategy

• Ensure that returns and complaints are handled by the team within the defined service levels

• Representing and supporting colleagues, senior managers, directors or senior directors from other groups inAccount Operations

• Independently carry out projects and workshops to achieve the departmental goals

• In addition to the above-mentioned tasks, all tasks from the job description 'Senior Specialist Account Operations' are also part of the area of responsibility of the Manager Account Operations

Power of attorney

Main contacts:

• Wholesale Accounts
• Wider Account Operations Team
• Sales Team
• Global Operations
• IT
• External Parties
• MR
• Finance & Controlling
• Marketing & Merchandising

Knowledge, skills and abilities:

• Above-average practical skills in MS Office, SAP, Salesforce, and MicroStrategy
• Fluent in written and spoken German and English
• Business sense
• Independent way of working with commercial understanding
• Strong conflict management skills and very good communication skills
• Very high customer orientation as well as presentation and communication skills
• Process-oriented attitude and in-depth understanding of complex relationships
• Team leader with confidence, positivity, and initiative that contributes to the high-performance culture in the team as well as in the department
• Experienced in working under pressure to meet deadlines and competing priorities
• Willingness to travel, if necessary

Required education and experience/minimum qualifications:

• Successfully completed vocational training in the field of industry or logistics, supplemented by further training or bachelor's degree

• At least 3 years of experience in providing customer support in the area of account operations, sales or supply chain

• At least 2 years of management experience