JPMorgan Digital Client Services – Business Analyst - Associate 

India, Maharashtra, Mumbai 

69371512

Job Responsibilities

• Work with Line of Business (LOB) data owners to identify, understand, and deliver critical metrics to measure operational service performance and Client Experience (CX).
• Perform project analysis, including documenting business requirements, detailing issues and risks, and drafting business processes and data flows
• Perform data analysis, including data collection, synthesis, and translation of results into concrete metrics or deliverables
• Define data taxonomy and requirements for functional partners. Work with minimal direction/independently, keeping management informed of progress and escalating issues
• Assist in ad-hoc data-mining, data-representation and analysis as may be required by the business
• Understand current data architectures and leverage for measurement of success and identification of opportunities.
• Develop data driven insights into Client Service, including historical comparison, global variability, future trends and understanding of key drivers.
• Rapid prototypes to iteratively drive transformation agenda and validate impact to end-users.
• Own the strategic partnerships with expert analytics and technical teams to enhance our data and data analysis offering
• Work closely with data science, AI/ML and business teams to drive the end-to-end lifecycle of our products
• Partner with technology teams to ensure a successful deployment of analytics products

Required Qualifications, Skills and Capabilities

• Degree in a quantitative discipline, e.g., Engineering, Sciences, or similar in competitive BSc degrees.
• 7+ years of experience in financial services organization (Sell-side firm is a plus)
• Data analytics skills covering as a basis, but not limited to MS Excel, access database, Alteryx, Tableau for business and data analysis.
• Intermediate to Advanced SQL skills.
• Data literacy and comfort to engage with AI, Machine Learning partners for analysis tasks – python and R skills for data analysis is a plus.
• Able to work with non-specialists in a partnership model, conveys information clearly and creates a sense of trust with stakeholders.
• Practical experience with data analysis and comfort with rapid prototyping and experimental design.
• Ability to influence multiple stakeholders without direct authority.