IBM Senior Service Associate- Reporting 

India, Karnataka, Bengaluru 

691955034

• You will provide data for any internal business controls team as required and for audits
• Ensure compliance to the client’s existing standards
• Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references, and case studies from the account
• Keep systems updated and send out status notifications as required.

Required Technical and Professional Expertise

• 3-4 years in Business / Operations Reporting for any International IT / ITES Company
• Strong knowledge of Advance Excel & Macros.
• Excellent communication skills in English both oral and written
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.
• Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team is key to this role

Preferred Technical and Professional Expertise

• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Enhance technical skills by attending educational workshops, reviewing publications etc.