Juniper CFTS-Technical Support Engineer -L3 Security 

India, Karnataka, Bengaluru 

691081958

To meet the challenge, you need extensive experience supporting large-scale networks; as well as broad product knowledge in anyone of routing, switching or security (firewalls) , SDN domains. Your ability to troubleshoot product problems; diagnose critical and complex network issues; and learn your customer’s infrastructure and technologies; are what bring you applause, success and thanks in the Support organization.

Key Responsibilities :

· Become the dedicated focal technical support contact and handle high priority issues for a limited number of Advanced Services customers, on specific Juniper Networks Routing products ( SRX High end and Low end series , Virtual SRX )

· Gain in-depth knowledge of the Juniper infrastructure and technologies that are present in assigned customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.

· Work closely with other Global Services(GS) teams to ensure knowledge share of the customer’s networks, issues and solutions. Keep GS management informed of all sensitive issues

· Provide necessary support to the Service Managers for high profile technical escalations , Involvement in conference calls and/or face to face customer account meetings to discuss technical escalations.

· Develop and maintain skills in his/her core products and technologies and highlight any need for training as the customers networks evolve.

· Work with various technical teams within Juniper Networks regarding new products and feature improvements for reliability, availability, and serviceability.

· Contribute to technical documentation (White Papers, FAQs, Solutions) for internal and/or external use.

· Develop a “Can-Do” attitude and suggest ways to improve the team performance and increase customer’s satisfaction.

Minimum Qualifications:

· The candidate will have achieved a level of higher education (Bachelor or master’s degree in electrical engineering, computer science or equivalent)

· Atleast 5 years of working experience in the networking domain, [e.g. 3] of these years of which would be spent supporting large IP networks

· Solid working experience in most of the following :

TCP/IP, Subnetting, IP Packet flow, OSI layers

Security Technologies :

VPNs, IPSec, GRE, SSL/SSH , QoS, DES, 3DES, MD5, SHA, PKI , Various Denial of Service attacks, SYN flood , Replay attacks

Concepts of Stateful packet inceptions, Application of Firewalls, access/perimeter control, vulnerability management and intrusion detection

Other protocols: NAT , OSPF , BGP , Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP , High availability (Clustering) and Gateway redundancy protocols (VRRP)

· Working experience with traffic generators and network protocols analysis tools

· Strong problem-solving and troubleshooting skills, applicable to large and complex network scenarios

· Strong customer management and customer service skills

· Excellent communication and presentation skills

· Language skills: English (fluent – verbal and written),

· Diplomacy and good customer facing skills to understand and effectively address sensitive customer situations

Preferred Qualifications:

· Candidates with experience and certifications in Juniper Products like MX, PTX, QFX, EX, SRX, Contrail will be given preference

· JNCIE/CCIE lab or other security product certified personnel would have a distinct advantage

· Working experience with Operating System architectures (*nix , FreeBSD) , Virtualization, Hardware (CPU, memory, controller (and so on types), Scripting languages (TCL, Perl, Ansible, Puppet, C , C++), Service daemons (DHCP, DNS, TACACS, Radius)

Personal Traits:

Problem-solving mindset

Action attitude

Other Information [regional specific]:

Travel requirements for the position less than 10%

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.