Amazon Salesforce Administrator KIX Team 

Mexico, Mexico City 

689071677

* INK Case Management System (CMS) Solution
* Forge Contact Us Form (CUF) Vertical
* Salesforce Communities for KDP, Goodreads, and AbeBooks
* Transactional Mass Mail (TMM)
* Marketing Cloud
* Internal Tooling
* Integration of KDP user Help
* Retail Issue Widget
* Privacy compliance for KDP
Key job responsibilities
- Troubleshoot issues that arise with Salesforce applications and configurations- Manage and coordinate technical programs across multiple geographies
- Monitor performance trends and recommend solutions- Maintain documentation, define best practices and communications
- Provide subject matter expertise on Salesforce platform, processes and solutions
- Demonstrate working knowledge of AWS Configurations and troubleshootingA day in the life
The KIX Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship& Career Growth

- Salesforce admin certification is must.
- 2+ years of experience as Salesforce Administrator.
- Working knowledge of Salesforce Customization and Configuration, Salesforce Data Management, Release management and cloud management.
- Demonstrated ability to define, refine and implement processes, procedures and policies.
- Able to troubleshoot, learn quickly, and manage ambiguity.
- Experience in a modern programming language.