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Bank Of America Preferred Small Business ATM Fraud Representatives 
United States, Delaware, Newark 
688676166

13.08.2024

Job Description:

Hours: 11:30am-8:00pm Tues-Sat or Sun-Thurs

Required Qualifications:

  • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
  • Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
  • Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
  • Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
  • Communicates effectively and confidently with all clients to make their financial lives better
  • Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
  • Comfortable receiving ongoing performance feedback and coaching
  • Ability to learn and adapt to new information and technology platforms
  • Minimum of an intermediate level of proficiency with computers and current technology
  • 1+ years of customer/client service experience, including experience handling difficult client situations


Desired Qualifications:

  • 1+ years of experience in the banking/financial industry
  • 2+ years of experience working in a client service capacity​​

Skills:

  • Conflict Management
  • Customer and Client Focus
  • Decision Making
  • Fraud Management
  • Oral Communications
  • Active Listening
  • Attention to Detail
  • Data Collection and Entry
  • Issue Management
  • Problem Solving
  • Adaptability
  • Collaboration
  • Critical Thinking
  • Influence

High School Diploma / GED / Secondary School or equivalent

2nd shift (United States of America)