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Honeywell Experienced Customer Experience Professional Germany 688454486
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This is a hybrid role, 3 days at the office + 2 days work from home model.
Key Responsibilities
- Transformational Projects, Process maintenance, Training & Audit: lead process clarification, standardization, automation and improvements, act as SME in relation to internal and external stakeholders, lead best practice sharing sessions, act as escalation point on complex cases, represent the department in transformational projects.
- Building and maintaining partnership with stakeholders, be contact point for the stakeholders in terms of escalation, projects/initiatives, support team of customer service representatives with guidance to ensure all customer needs and expectations are met
- Contribute and support the implementation of Global and Regional standardization and alignment strategies, ensuring
- Customer experience and efficiency are priorities
- Communication and reporting: regular reporting, centralizing monthly data regarding their team’s planning and achievements, team performance measuring.
Key skills and qualifications
- Bachelor’s degree (or equivalent experience)
- Business fluent in written and spoken English, other European language is an advantage.
- 5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience, strong knowledge/experience with CRM/ERP system business processes (SAP is required), high level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams), process documentation skills, operational knowledge of SharePoint based tools,
- Excellent written and spoken communication skills (f2f, phone, E-mail)
- Ability to build relationships and networks in a virtual team environment.
Our offer
- State-of-the-artoffice with parking, chill-out areas, bicycle stands, showers and probably thebest coffee in town
- Fruitsbowls and sports activities to support your health and well-being
- Dailypaid break - 30 mins and flexible working hours
- 3+ 2 hybrid work arrangement to support your work-life balance
- CompetitiveSalary regularly increased based on your performance
- Flexiblebenefits basket with monthly budget allocated (medical insurance, lifeinsurance, Multisport Card)
GeneraliInsurance (Accident Insurance) - Referralsbonuses for all open jobs and recognition programs
- Comprehensiveinduction, ongoing training and development to set you up for success
- In-houseand external learning platforms supporting development opportunities
- Workexperience opportunities to help you grow your career with us
- Globalemployee networks to help you connect and grow
- EmployeeAssistance Program - Free and confidential service to help with anydifficulties regarding work, life and personal or family matters
- AccessIntegrity line - Any workplace issues or violations that need to be raised ingood faith, can be communicated in a safe, private and confidential environment
- FrequentEmployee Engagement activities supporting inclusive and diverse workenvironment
- Contributionto social benefits like x-mas benefit, holiday, engagement events from companysocial fund.
- JOB ID: HRD251838
- Category: Customer Experience
- Location: Zelazna 4,Katowice,SLASKIE,40-085,Poland
- Nonexempt
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