Client experience and managing the risk of the organization
Strategic and tactical improvements to operating model, process, staffing and technology enhancement related to the program
Regulatory requirements, external and internal audits
Senior business and senior Operations leadership communications
Required qualification, skills and capabilities:
Innovation and change management to drive efficiencies and scale in a controlled manner
Support risk and control agenda
Demonstrated commitment to inclusion and fostering an open working environment.
Analytical and problem solving skills;
Ability to identify trends and improve processes for both the customer and the business.
Ability to define business requirements for technology solutions and interface with technology partners
Understanding of regulatory/legal landscape related to the investment product process;
Demonstrated accountability for work processes and the associated risks and controls;
Demonstrated ability to raise issues to relevant stakeholders or management with respect to the control environment.
6 to 8 years of Banking / Cash Product / Securities / Processing experience in financial services environment. (Preferable Corporate Actions / Asset Servicing Experience)
This role requires meticulous attention to detail.
Ability to manage operations in absence of Process Manager.
An acute awareness of the high risk, time critical and complex nature of the Asset & Wealth Management Ops environment, an ability to work under pressure and to meet tight deadlines is essential.
Knowledge of Microsoft Word, PowerPoint, and Excel
A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through.