Citi Group Operational Risk Group Manager Hybrid 

United States, Indiana 

687990341

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The TTS Payments Operations Risk & Control team is responsible for the successful execution of the global payments risk and control strategy and provides oversight & support to the TTS Payments Operations business with regards to the adherence to process related controls / policy requirements and the effectiveness of the controls by means of reviews/test programs, and review of reported data for underlying themes and trends. In addition, the Payments Operations team will engage with Business and other 1st, 2nd and 3rd line stakeholders to ensure consistency across the Payments Risk landscape

This is a Senior Management position. the Operational Risk Group Manager is accountable for management of Risk & Control for Payments Operations for the Europe Cluster and the successful execution of the global payments risk and controls strategy. Leads and directs a team of professionals. Requires a comprehensive understanding of the Payments Business and Payments Risk & Controls areas.

What you will do:

• Responsible for managing payment risk teams for the Europe Cluster
• Manage the risk and controls within the payment Operations lifecycle. Ensure known issues are captured with action plans
• Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity
• Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events
• Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.
• Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
• Shape and define governance model for Europe payment Operations risk that covers sub product and cluster oversight
• Lead in operational risk event reduction senior forums, working groups and committees across Europe
• Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
• Prepare reports for senior management
• Support stakeholders and provide guidance on escalation of operational risk events to make sure that actions can be taken that reduce or avoid the impact of these events, and to inform other stakeholders, in line with Citi Escalation Policy
• Provides control advice and guidance to Payment Operations organization
• Communicates guidance and training of new requirements
• Identify and raise issues within the business. Mitigates those risks and ensures appropriate approval and visibility within the organization.
• Create and track Key Risk Indicators, metric triggers and thresholds in order to identify and communicate any emerging issues and develop action plans with the business owners.
• Stays current in understanding existing risks and analysis of emerging risks across the business
• Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
• Be fully up to date and familiar with relevant Citi Policies and standards
• Represent the Business in reviews conducted by 2nd, 3rd LoD and external Auditors. Ensure timelines and quality of deliverables
• Develop and maintain a robust Risk & Control program to support Europe Cluster Payments Business.

What we'll need from you:

• Significant experience in Operational Risk and/or Payment Operations
• Ability to manage through influence to drive implementation across a global organization
• Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements
• Outstanding communication and presentation skills required.
• Track record leading Control related projects and programs.
• Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments
• Ability to produce results against tight deadlines and navigate ambiguity

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Honesty, integrity and reputation

Financial soundness

Competence and capability

In order to comply with the requirements of the Senior Manager Function, certain Citi entities must take reasonable care to ensure that an employee does not perform a Senior Manager Function role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, reference checks, credit checks and other background checks. If hired for this role, you will also be required to complete an annual declaration regarding your Fitness and Propriety.

By submitting your application, you acknowledge that you have read the information above and that you are applying for a Senior Management Function. You also agree to Citi carrying out any additional screening required, including permitted criminal record checks, reference checks, credit checks and any other relevant background checks.’

Time Type:

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