PayPal Business Operations Analyst 

United States, Arizona, Scottsdale 

687974287

Job Description:

A successful candidate will be passionate about translating technical information into meaningful and actionable content. By building partnerships throughout the organization, you will gain the valuable insights to build communications that are easy to read and motivational. Your attention to detail ensures that deliverables meet the high standards which delight our stakeholders with key insights that are visually appealing and easy to understand.

Your Day-to-Day:

• Partner Collaboration:
  • Conduct interviews, workshops, and surveys to gather detailed business information for key performance indicators, objectives and key results, and other metrics as needed
  • Ensure accuracy and clarity in the information gathered in partnership with key points of contact
  • Consolidate the information using collaboration tools such as PowerPoint, Excel, One Drive, Teams, and Slack to manage the organization of the intake of information
  • Identify trends, patterns, and variances that should be highlighted as key insights

• Communications Development:
  • Work closely with stakeholders to understand their technical information and translate into accessible communications messages
  • Revise and edit communications to tailor messages to suit different audiences, ensuring comprehension and engagement
  • Ensure consistent language and design throughout the messaging for the most effective user experience

• Deliver Communications:
  • Understand the best method to deliver the finished communication such as email, live meetings, recorded, SharePoint or other
  • Act as a liaison between technical teams and non-technical stakeholders to ensure clear and effective communication
  • Present findings and recommendations to audiences at all levels, including senior leadership, in a clear and concise manner

• Process Development:
  • Document detailed processes and evaluate opportunities for improvement
  • Develop user guides, training materials, and conduct training sessions as needed
  • Implement process improvements and best practices that delivery higher quality communications in less time

What You Need to Bring:

• Experience developing, presenting and managing communications
• Advanced Skills in PowerPoint: aligning visuals to brand standards, using and updating themes, designing engaging and visually appealing presentations
• A successful candidate should have 1+ years of experience in business operations, project management, business information analysis, or a related field
• Familiarity with using dashboards and data analysis tools such as Excel
• Proficiency in collaborating in data files with PowerPoint, Excel, One Drive, Outlook, Teams, and Slack
• Experience with creating SharePoint pages, using MS Forms, and MS Power Automate is preferred
• High level of comfort presenting insights in calls, in live meetings, in reports, and in emails to technical and non-technical partners
• Team oriented individual and self-starter who excels at dealing with ambiguity and learning new business processes
• Bachelor’s degree in communications, business, technology, or equivalent field

Our Benefits:

Any general requests for consideration of your skills, please