Honeywell Technical Engineer 

United States 

687749356

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Core Responsibilities:

• Good Knowledge & trouble shooting skillset on IBMS system and preferably Honeywell system.
• Hands on experience on design and commissioning on BMS, FAS , ACS, and CCTV system
• Experience to handle complex and large size of the IBMS jobs and software integration
• Handle internal and external customer related issues and concerns
• Point of escalation for field service engineer specialists / customers
• Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Develop FAQs, Technical Tips, and ‘How-To ’videos on Hardware and Software applications
• Assist in the development of internal documentation
• Read and comprehend technical documents, quick start guides, and configuration documentation
• Liaising with Product management and senior engineering specialists for problem resolution
• Work with Senior Support Engineers on new product testing and documentation
• Host and facilitate frequent Technical Related Tier Sessions, work groups & Prod uct Trainings
• Manage and maintain the Training and Knowledge Retention Plan for Technical Support
• Conduct the trainings for internal and external customer.
• Make the Lab setup and reproduce the customer issue.
• Actively participate in departmental activities and initiatives
• Maintains acceptable call evaluation requirement
• Maintains acceptable VOC requirement
• Slove problem remotely, if needed then travel
• Up to 60% travel

Qualifications:

Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation/ Mechanic/ Computer Science.

Min 10 ~ 12 years of relevant experience in configurations of BMS/ FIRE/ SECURITY Products in the field or min 6 ~ 8 Years of experience in providing technical support of these products.

Excellent communication skills (oral and written)

Excellent interpersonal, organizational, and time management skills

Excellent Project Management Skills and Presentation Skills.

Good Understanding of Rapid Problem Solving and Six Sigma Lean Principles.

Ability to type at least 35 words per minute

Previous experience with troubleshooting software or hardware

Strong knowledge of Microsoft Operating Systems

Strong knowledge of Microsoft Office

Knowledge and experience with SQL

Basic understanding of electronics concepts

Experience with LAN/WAN network technologies

CCNA certification / Windows Service Administration/ Niagara Advanced TCP Certification/ LEED Certifications If available.

• JOB ID: HRD242761
• Category: Customer Experience
• Location: 3rd Floor, Olaya Tower A,Riyadh,AL RIYADH,11321,Saudi Arabia
• Nonexempt