Wells Fargo Lead Technology Business Systems Analyst 

United States, North Carolina, Charlotte 

687621531

In this role, you will:

• Lead complex initiatives to provide desktop and agent experience solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide desktop and agent experienceinitiatives-CRM/Authentication/Usability
• Define, lead detailed research and evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Provide analysis, contribute to design and prepare documentation around current and future state of the product
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Lead and execute pre-production and production testing for new releases
• Collaborate with internal partners to help address/ resolve production issues

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience working with CRM systems, usability, and product vision
• Design experience with IVR or desktop application using leading industry tools
• Contact center technology and domain experience
• Experience working in financial products across card products, lending, and banking
• Experience consulting effectively with internal and external business partners who are technical and non-technical
• Demonstrated technical acumen to allow for independent analytical research
• Experience with Agile methodology as it relates to product delivery
• Ability to partner effectively across functional, operational and business lines
• Self-starter with ability to operate independently with minimal oversight
• Excellent communication skills and ability to articulate complex material to a diverse audience
• Strong attention to detail and accuracy
• Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment
• Ability to consult, build, and maintain solid working relationships across all organizational levels

Job Expectations:

• Ability to work on-site at one the posted work location

Preferred locations listed below. Relocation assistance is not available for this position.

• 401 S Tryon St, Charlotte, North Carolina
• 1801 Park View Dr, Shoreview, Minnesota
• 1301 Solana Blvd Bldg, Westlake, Texas
• 4101 Wiseman Blvd, San Antonio, Texas
• 7711 Plantation Rd Roanoke, Virginia
• 2700 S Price Rd Chandler, Arizona

This position is not eligible for Visa sponsorship.

20 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.