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IBM Compensation Benefits India, Karnataka, Bengaluru 687445545
08.04.2024
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Your Role and Responsibilities
Employees in this specialty are required to be knowledgeable on global compensation activities to provide guidance on standard best practices, to provide support and address issues and escalations, to identify opportunity areas, designs new processes, and implements new/improved solutions to improve results and increase productivity, and to identify risk areas and corresponding mitigating activities for any special handling or deviation to standard process.
Responsibilities:
- Lead the Compensation Vertical, Client & Stakeholder Management at a Service Delivery Level
- Lead, Mentor, Guide & Manage a Team of Compensation Processing Professionals
- Support Service Delivery by Validating & Signing Off on Compensation Processing Activities
- Responsible for running Compensation Transformation Initiatives thus leading to better Service Delivery by way of bringing in Effectiveness and Efficiencies within the process
- Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
- Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements
- Monitor & Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
- Document monthly scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
- Create Root Cause Analysis (RCA) / Corrective Action & Preventive Action (CAPA) Plans for any service delivery upset or misses
- Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database
- Identify, investigate, analyse, and resolve Issues identified within process
- Run simple to complex queries and generate different reports as needed
Required Technical and Professional Expertise
- Graduate / Post-Graduate (MBA HR will be preferred)
- Excellent communication skills in English both oral & written
- 12 – 15 years of overall experience with minimum of 8 – 10 years (with Direct Reporting Team Management Experience of at least 4 years) in Global Compensation Processing in any International IT / ITES Company
- Should have at least 7 years of experience catering to Global Compensation Processing including letter creation, report generation and preparation (Americas + APAC)
- Extensive & hands on knowledge on Success Factors HR & Beqom
- Excellent Stakeholder management skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
- Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
- Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
- Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
- Ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
- High degree of numeracy skills with meticulous attention to details
- Ability to work well within the team
- Ambitious individual who can work under their own direction towards agreed targets/goals
- Should have a valid passport
Preferred Technical and Professional Expertise
- Should have excellent communication skills (oral & written) in English
- Should have strong hands-on knowledge on SF HR & Beqom
- Should have extensive knowledge of Compensation Processing for US, CA & APAC Regions
- Should be open to working in night shifts
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