MSD Manager Product Operations Lead 

India, Telangana, Hyderabad 

687146142

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

What will you do in this role

• E2E Ops. responsibility for assigned Product Line(s)
• Tracking and Continuously improving Product Stability and End User Support Experience (Working with Regional/Site TOPS Teams)
• Oversight on Application/Infra, Ops. automation, Quality of Release, Security, Compliance
• Coordination with other Product Teams and Ops. Teams within Ecosystem
• Implementing and monitoring Product Ops measurements
• Driving Ops. optimization/efficiencies
• Working with Community of Product Ops. Leads on Standardization and Best Practises
• Working with Product Mgr. to bring needed Ops skills/services eg. SRE, etc.
• Facilitate MSO renewals and spend tracking.

What should you have

Bachelor´s Degree with relevant experience in Computer Science, Computer Science Engineering, System Engineering or equivalent

• Minimum 5 years applied work experience in IT, with at least 2-3 years in Salesforce Operations with familiarity in Salesforce development.
• Working experience in below technologies:
  • Salesforce Marketing Cloud, Salesforce CDP/Interaction Studio. Experience in Application management services.
  • Apex triggers, classes, SOQL, SOSL
  • Hands-on experience with LWC and JavaScript
  • Familiarity in Agile/DevOps and related measurements
• Management of outsourcing contracts and vendors and demonstrated record of delivering IT service.
• Possesses strong tactical as well as excellent written and oral communications skills
• ITIL Certified and experienced managing within the ITIL framework.
• Experience working in a highly regulated environment and thorough understanding of the System Development Life Cycle for computerized systems.
• Basic Project management experience on small sized projects, with demonstrated knowledge of project management process and methodologies, such as Agile, Scrum.

What we look for

Current Contingent Workers apply

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