PayPal Desktop Support Technician 

Mexico, Mexico City, Mexico City 

687019280

What you need to know about the role:Our organization prioritizes developing diverse talent and fostering an inclusive environment where you will be encouraged to align your values with the PayPal Leadership Principles and apply them in your daily role.• Innovation work customer back: create simple and valuable customer experiences.
• Inclusion Put people first: build the next generation, unlocking their superpowers.
• Wellness: Work as One PayPal.
• Collaboration: Win together

Collaboration:

• Install, upgrade, support and troubleshoot computer hardware and any other authorized peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment. Dealing with hardware and application support queries and issues reported to the global support desk and escalated to the Global remote or Desktop Support onsite teams. Customize desktop hardware to meet user specifications and site standards. Provide user data and application recovery. Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines.
• Manage asset inventory. Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Use tools and methodologies to load, copy and customize operating system configurations for deployment. Responsible for tracking hardware and software inventory.
• Familiarize end users on basic software, hardware, and peripheral device operation. Take ownership and responsibility of queries, issues and problems assigned to the queue. Be the go-to-person for both the global service desk and the end user when ticket is with you. Participate in incident and problem management. Resolve all escalated technical problems. Work with vendor support contacts to resolve technical issues within the desktop environment.
• Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas. Maintain adequate knowledge of operating systems and application software used to provide a high level of support. Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.

:

• Work with vendor support contacts to resolve technical issues within the desktop environment. Order or buy computer systems and liaise with vendors. Arranges for and/or prepares equipment for shipping/receiving

Business Acumen:

Proficiency in Apple hardware and IOS

Proficiency in Windows software

Working technical knowledge of current protocols, operating systems and standards.

Ability to operate tools, components and peripheral accessories.

Software and Hardware Troubleshooting

Be proficient in supporting Microsoft Windows operating systems, Advanced support of Microsoft Office Suites

Working knowledge of Microsoft AD and remote-control tools

Basic knowledge in networking, LAN / WAN technologies

Working knowledge of Microsoft AD and remote-control tools

End-User/Client facing configuration of Office 365

Conference room and video conferencing support

Education:

2-3 years of IT work experience

Bachelor’s degree in Information Technology or equivalent hands on experience

Industry certifications, this can include MCP, MCSE/MCITP

Belonging at PayPal:

Any general requests for consideration of your skills, please