SAP Associate Solution Support Engineer 

Ireland 

68683041

What you'll do

Functionally, some key tasks are listed below:

• Analyse and resolve customer Incidents by means of knowledge databases and verification of software customising entries and hardware parameters.

• Report errors and identify possible resolution to development support

• Provide consulting for customers on procedural issues and queries

• Provide Mission Critical Support on weekend and evening shift as scheduled

• Create content for and maintain the technical knowledge database

What you bring

• We are hiring for the HCM Integration team so understanding & debugging of programming languages is a requirement. ABAP knowledge is a plus.

• Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is desired

• Analysing cases to perform in-depth troubleshooting to identify and solve complex technical issues, debug to identify root causes, reverse engineer and find creative solutions

• An early adopter / cloud mindset and the ability to thrive in a changing environment

• Collaborating with other employees, sharing knowledge and process‐improvement suggestions

• Providing timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA).

• Open and professional communication style

• Fast learner with excellent analytical and problem-solving skills

• SAP HCM, SAP HCM Payroll processes, Success Factors Employee Central knowledge are a plus.

• Excellent customer focus & English communication skills (oral and written)

• Shift work and weekend work will apply as per business need

As a member of this team and the wider product support organisation, you can be confident that focus will be placed on:

• Career progression – At SAP we are known for offering employees the tools and support to develop in their career.

• Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.

• A Supportive environment – we encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages.

• Working on world class cloud products and services – enhancing your technical and SAP knowledge.

Job Segment:Cloud, ERP, Payroll, Software Engineer, Systems Engineer, Technology, Finance, Engineering