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Apple Operations Technical Solutions Specialist - Ad Platforms United States, California, Cupertino 686031443
04.01.2025
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Description
- Proactively investigate ad serving and platform escalations from both internal and external stakeholders, taking full ownership to ensure timely resolutions.- Conduct comprehensive data analyses to identify and understand underlying systemic problems.- Create comprehensive test plans and lead User Acceptance Testing (UAT) projects for Ad Platforms' internal tools.- Collaborate cross-functionally with Engineering and Product teams on technical requirements for platform issues and feature enhancements.- Write and review technical requirements documentation for new features.- On-board internal and external partners on new products and platforms.- Develop and continually maintain internal documentation and training plans.- Explore methods to build tools and dashboards that enhance operational efficiency.
Minimum Qualifications
- 5+ years prior experience in a Technical Ad Operations/Customer Support Role, preferably within the online advertising industry.
- Bachelor’s degree in a related field or equivalent
- Proven experience collaborating with customers, product, and engineering teams, with the talent to simplify complex technical concepts for non-technical audiences.
- Experience in providing high level customer satisfaction, resolving problems in a timely manner.
- Proven ability to mentor internal partners on effective troubleshooting and resolution strategies.
- Strong verbal, writing communication, organization and time management skills required.
- Incredible attention to details and ability to navigate ambiguity effectively.
Preferred Qualifications
- Excellent knowledge of the online advertising landscape.
- Demonstrable knowledge of various ad serving platforms & MMPs (GAM, Adjust, AppsFlyer, etc).
- Experience with leading and developing UAT test plans.
- Experience with SQL, writing and troubleshooting queries.
- Ability to work independently and with a team in a fast paced, rapidly-changing environment.
- Must have demonstrable creative thinking and problem solving abilities.
- Ability to resolve issues while handling competing priorities.
- Experience with data visualization software such as Tableau & ThoughtSpot.
- Skilled in Excel and data-driven analysis.
- Programming experience with languages such as Python & Javascript.
- Experience with REST APIs, integration and troubleshooting.
- Experience with a formal project management methods.
- Experience writing and reviewing technical requirements documentation.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $117,832 and $205,500 annualized, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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