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As an Account Executive, you will facilitate Microsoft in serving our managed clients and help them on their Digital Transformation journey. You will develop and maintain strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers’ organizations. You will effectively leverage all the digital tools and processes available and orchestrate the other team members to address customer needs and requirements. Additionally, you will engage with Partners to find the best solution to address the customer’s needs.
OR equivalent experience.
Customer Engagement
Be the central point in maintaining strong customer relationships and advocating for customers within the organization/Microsoft.
Ensure continuity of customer accounts and monitor customer satisfaction metrics by proactively establishing conditions of satisfaction at the outset of engagement and managing the escalation process.
Account Management
Maintain Product, Solution, and Industry Expertise
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