Bachelor’s degree or equivalent practical experience.
2 years of experience in product strategy, project/program management, process improvement, data analytics, or support operations.
Preferred qualifications:
MBA, advanced degree, or Six Sigma certified.
Experience in managing relationships with a network of stakeholders.
Experience managing customer-facing projects, including gathering requirements, coordinating stakeholders, and delivering results.
Experience managing help center support operations, and working with vendors.
Ability to manage multiple, time-sensitive projects with engaged priorities while working independently to drive projects to completion with high attention to detail.
Ability to draw insights from data, recommend a path forward, and project manage across the recommended actions.