Purpose & Overall Relevance for the Organization:
Build up DC capability, capacity and flexibility to provide superior service to the market.
Operate a highly effective and efficient Distribution Center with a well trained, motivaded workforce to meet or exceed customers' expectations, satisfy business requirements and meet financial targets, whilst ensuring cost control within agreed budget.
Key Responsibilities:
- Lead the warehouse team covering Inbound, Picking and Packing, VAS application, Outbound, Returns and Maintenance activities by managing those activities through a 3PL.
- Work closely with Supply Chain Operations Director and other key function managers such as Customer Service, Inbound Management, Order Fulfillment, understanding forecasted volumes, priorities and organizing & motivating all DC staff to achieve sales targets and on time delivery of all customer orders.
- Plans, develops, and implements new methods and procedures designed to remedy customer needs while improving compliance, minimizing operating cost, and effecting greater customer satisfaction.
- Support 3PL on effectively managing shift patterns and number of staff employed through increasing / reducing temporary staff employed in a timely manner so as to achieve both customer service levels and productivity targets.
- Ensure inventory integrity is maintained through the execution by team of effective cycle counting, written departmental procedures, and the strict adherence of established procedures utilizing up-to-date systems by guaranteeing 3PL standards.
- Responsible to define and to secure DC Budget control and compliance.
- Lead all kinds of DC projects – new facilities, facility expansion, new systems implementation.
- Supports 3PL on developing, coordinating, and maintaining a system for identification, evaluation of team and employee productivity rates utilizing up-to-date systems tools and reports.
- Communicate effectively with commercial teams and key customers to develop and/or enhance supply chain solutions.
- Guarantee a proper operating rhythm with 3PL (daily, weekly, monthly and quarterly).
- Guarantee revised routine from 3PL on maintenance plans for all Material Handling Equipment within the DC and ensure this is complied with at all times.
- Provide coaching and guidance to staff in the DC to achieve high performance. Oversee a good training process at induction and on going so as to achieve higher engagement and low attrition indexes.
- Ensure the site has good controls in place to provide a healthy and safe place of work for all staff.
Key Relationships:
- 3rd party logistics provider.
- Key internal contacts covering managers from other SCM departments -Order Fulfillment, Inbound Management-, Tech, Management of Sales, Customer Service, Finance, Human Resources, among others.
- Relevant management at key customers
Knowledge Skills and Abilities:
- Possess a strong set of skills acquired through advanced training, study and experience.
- Broad & deep knowledge in own functional area, combining with broad knowledge of other areas.
- Communication, Persuasion, Leadership, People Management, Performance Management, 3PL Management are key for success.
- End to end Supply Chain experience is a plus.