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Bank Of America Endpoint Security Operations Specialist 
United States, Texas, Plano 
682653926

09.07.2025

Required Qualifications:

  • 3+ years working experience with the CrowdStrike product
  • 3+ years working experience with Trellix/McAfee suite of products (Application Control, ePO, ENS, DLP)
  • 3+ years 2nd level support or higher of Desktop break/fix
  • 2+ years engineering experience
  • Must be familiar with hands-on experience of ePO configuration, policies, DAT, Exclusions, OAS & ODS, system tree, queries
  • Knowledge of BitLocker, Island Browser, & Cyber Gatekeeper is desirable
  • Candidate must be able to multi-task and work well under pressure
  • Must be a team-player and have experienced leading the technical aspects of a project
  • Good written and verbal communication skills
  • Good understanding of Active Directory

Desired Qualifications:

  • Automation skills to reduce manual activities
  • Server support & SQL Database experience is helpful
  • Familiarity of ITIL processes, ITSM Remedy, and ServiceNow
  • Proven team player who can work comfortably in a multicultural environment
  • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
  • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
  • Detail oriented and organized
  • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
  • Strong problem solving and critical thinking skills
  • Motivation to achieve results and the ability to quickly integrate into teams

Skills:

  • Production Support
  • Result Orientation
  • Risk Management
  • Adaptability
  • Analytical Thinking
  • Collaboration
  • Solution Delivery Process
  • Architecture
  • Automation
1st shift (United States of America)