JPMorgan Quality Control - Team Leader 

India, Karnataka, Bengaluru 

680974827

Job Responsibilities:

• Manage the production workflow and ensure there are no backlogs and SLA breaches
• Review EOD checks to ensure all requests received are assigned and processed
• Recommend changes to the procedure to the Manager and LOB head on a timely basis
• All process changes/ updates to be cascaded to team and updated in procedures
• Ensure proper resiliency plan in place to during any contingencies
• Identify root cause for problem pertaining to productivity & Quality
• Communicate effectively within the team, market and business partners

Required Qualifications and Capabilities:

• Bachelor / Master’s Degree with 3 to 5 years work experience
• Prior customer service experience
• Documentation and QC Experience in banking industry preferable.
• Excellent verbal and written communication skills.
• Ability to act on his / her own to solve problems and make decisions.
• Researching on any queries/ requests sent by the Business Partners/ officers and replying to the same.
• Active participation in process improvements by working with key members to create or suggest process improvements.
• Ability to interact effectively with various levels of bank personnel.

Preferred Qualifications, Capabilities and Skills:

• Ability to work with limited supervision, receiving minimum instructions on new assignments.
• Ability to work in a team environment and flexible to work in night shift.
• Strong knowledge of MS-office applications.
• Strong knowledge on QC tools and analytics