Philips Services & Solutions Delivery Specialist Dutch fixed-term 

Poland, Łódź Voivodeship 

680745911

Services & Solutions Delivery Specialist with Dutch (fixed-term)
Job Description

This is a fixed-term contract for approx. 12-18 months.

Your role:

• Creating, renewing & terminating service contracts and extended warranties
• Modifying existing contracts and extended warranties for appropriate services execution of pricing and billing information
• Verifying customers' entitlements on ad-hoc requests & issuing invoices and credit/debit notes
• Connecting the correct installed products
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

You're the right fit if you have:

• Approx. 1 year of experience within Customer Service or similar area
• Dutch on a min B2 lev
• English on min B2 level
• Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
• You enjoy having direct contact with customers (B2B) and keep a high standard of communication
• You bring a positive "can-do" attitude and are always ready to lend a hand to others.
• Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
• The problem-solving mindset with the ability to identify improvement opportunities
• Ability to multi-task and work in a fast-paced environmen

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