EY TechOps - DE AMS Senior 

India, Karnataka, Bengaluru 

680417795

Your key responsibilities

• Provide technical support for issues related to Informatica Intelligent Cloud Services (IICS) data integration processes, including error analysis, debugging, and problem resolution.
• Support and maintain ETL processes using IICS, troubleshooting issues to ensure the seamless operation of existing deployments.
• Monitor data integration jobs, ensuring they execute as scheduled and without errors, and address any job failures with prompt analysis and resolution.
• Collaborate with other teams, such as database administrators, developers, and business analysts, to ensure data integration solutions meet business requirements.
• Maintain comprehensive documentation of data integration processes, including data mappings, configurations, and support procedures, and document all system changes.
• Knowledge on performing impact analysis and validation of IICS mappings using a pre-release environment during quarterly IICS upgrades.
• Take ownership of support tickets, ensuring timely and effective resolution.
• Participate in managing Major incident discussion, focusing on detail and compliance with regulatory standards, and learning effective data management practices.
• Support in performing root cause analysis for major incidents and recurring issues, and propose solutions for permanent resolution.
• Escalate complex issues to the next level of support to ensure swift resolution.
• Identify and suggest opportunities for automation and process improvements, sharing ideas with the team to enhance business efficiency.
• Stay updated on new features and best practices for IICS, and continuously improve data integration processes and procedures.

Skills and attributes for success

• 5 years of experience in ELT/ETL tools with up to 3 years of experience in IICS
• Proven experience in a Production Support environment and readiness to work in a 24x7 Support model.
• Understanding of:
  • Informatica IICS and related tools such as Cloud Data Integration, and Cloud Application Integration
  • Relational SQL/ NoSQL databases
  • Data storage systems (i.e., AWS S3 & AWS RDS)
  • Enterprise workload automation solutions (e.g., Tidal)
  • AWS DMS service
• Hands-on experience in IICS components especially Data integration, Administrator, and Monitor
• Advanced problem solving, analytical, and troubleshooting skills; passionate about solving complex business problems
• Knowledge on any of the following technologies is beneficial.
  • PowerBI
  • Databricks
  • Pyspark, Python
• Must be a proactive learner, eager to cross-skill and advance within our innovative team environment.
• Exceptional written and verbal communication skills, including storytelling and the ability to lead multifunctional teams and drive strategic partnerships
• Informatica Cloud Data and Application Integration Certification is a plus
• Strong business acumen with knowledge of the Pharmaceutical, Healthcare, or Life Sciences sector is preferred

To qualify for the role, you must have

• Informatica Cloud Data and Application Integration Certification is a plus
• Relational SQL/ NoSQL databases
• Data storage systems (i.e., AWS S3 & AWS RDS)
• Enterprise workload automation solutions (e.g., Tidal)
• AWS DMS service
• Databricks/ETL processes

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.