Citi Group Senior Vice President Service Desk USPB Ops 

India, Maharashtra, Pune 

679809220

SVP, Service Desk, USPB Ops - India is a leadership role and is responsible to manage a team of 60+ employees based in Chennai & Pune. The lead will be responsible for transformation projects and to deliver a high quality output. The position requires deeper knowledge in multiple operations processes, good eye for detail and analytical skills to question the process, and work closely with all stakeholders to improve productivity and in providing excellent client experience. In addition, the position will also be responsible for doing any new process migration & transitions in built, operate and transfer model.

Responsibilities:

• Drive administrative, operational, reporting and quality improvements through partnership with internal teams
• Manage financial control by applying a comprehensive understanding of the department Profit & Loss (P&L), including appropriate accruals, client allocations, the impact of capitalization, recovery and fixed price contracts in order to improve operational efficiency and productivity
• Responsible for all cross product technology, regulatory and administrative duties in conjunction with the team, including financial, staffing, quality, risk and regulatory matters
• Execute vendor management activities, including ensuring legal requirements are met and coordinating contract negotiation and processing
• Provide oversight of the Business Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency and accuracy
• Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed
• Work with Technology leadership to support the Business People strategy as well as the Communication strategy for the department
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in global and complex settings with multiple stakeholders
• Management experience, preferably in a financial services role
• Knowledge of the financial services industry and technology
• Demonstrated ability to manage a team
• Proven ability to work in high-pressure environments
• Consistently demonstrate clear and concise written and verbal communication

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Time Type:

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