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Google Cloud Customer Trusted Experience Analytics Lead United States, Washington, Seattle 679523674
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Minimum qualifications:
Preferred qualifications:
- Bachelor’s degree in a quantitative field (e.g., Statistics, Computer Science, Economics, Mathematics) or equivalent practical experience.
- 7 years of experience in data analytics, business intelligence, or a related analytical role.
- 7 years of experience managing projects and defining project scope, goals, and deliverables.
- Experience with SQL for querying datasets and a programming language such as Python or R for statistical analysis.
- Experience creating and presenting data-driven narratives to technical and non-technical audiences.
Preferred qualifications:
- Master's degree in a quantitative discipline.
- Experience working in a Trust & Safety, anti-abuse, risk management, or customer experience analytics role.
- Experience with data visualization tools to build dashboards and reports that influence decision-making, analyzing the customer journey, and identifying key pain points.
- Experience with enterprise or B2B customer environments and understanding the unique challenges faced by different industries.
- Familiarity with applying machine learning or AI techniques to analytics and insight generation.
- Excellent communication and stakeholder management skills, with the ability to influence cross-functional partners and senior leadership.
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