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Apple AMR RCC Sales Area Manager United States, Texas, Austin 67937455
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Description
- Accountable for driving performance and communicating vision and purpose- Propose process improvements and recommend changes to tools/policies and establishes procedures that affect their function with some guidance- Participate in project reviews including requirements gathering, able to identify opportunities as part of the solutioning and provide guidance to the team
Minimum Qualifications
- 7 years of experience in a contact center environment
- 3 years of people management experience
- Proven record of driving results and delivering excellence in execution
- Strong analysis and problem solving skills
- Strong decision making skills and sound judgment with excellent written and verbal communication skills
Preferred Qualifications
- Experience with enterprise level tools, spreadsheet management, and Keynote
- Experience establishing and documenting improved efficiencies in workflow and system processes
- Experience in leading, coaching, motivating, and developing teams and leaders
- Experience collaborating in multi-function projects and programs
- Ability to work in a fast paced, challenging environment
- Detail oriented self-starter
- Familiarity with Employment Law and other key subject areas associated with managing a large-scale call center
- Strong work ethic with a high degree of flexibility
- Ability to clearly identify goals, communicate vision for the team, and then deliver results consistent with that message
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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