As a Staff Serviceability Architect with Monitoring Solutions, you will lead definition and implementation of serviceability and IoT solutions across multiple lines of monitoring products while working closely with a larger architecture group to drive serviceability roadmaps and industry best practices. This is a highly influential technical leadership role cutting across multiple programs to create and drive the serviceability strategy of our business.
Roles and Responsibilities- Lead and coordinate system technical architecture definition across the Monitoring Solutions product portfolio, specifically as it relates to system and product lifecycle management and serviceability functions.
- Lead business discussions relative to the technical direction of product serviceability strategies and roadmaps.
- Analyze designs and develop a roadmap and implementation plan based upon a current vs. future state from a cohesive architecture viewpoint.
- Review and/or analyze and develop architectural requirements at domain level within product portfolio or team considering wing-to-wing serviceability execution processes.
- Participate in the enterprise architecture domain governance model.
- Work with scrum teams to drive state-of-the-art software development practices and ensure software is being developed with high quality
- Contribute to the development of serviceability software solutions and software delivery platforms with reusable components that can be orchestrated together into different products and systems.
- Lead the research and evaluation of emerging technology, industry and market trends to assist in project development and/or operational support activities.
- Collaborate with other GEHC SBUs and platform teams to identify re-use opportunities
Education Qualification- Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with a minimum of 8 years of design experience.
Desired Characteristics Technical Expertise:- Ability to consult customer on alignment of outcomes and desired technical solutions at an enterprise level
- Ability to analyze, design, and develop a software solution roadmap and implementation plan based upon a current vs. future state of the business.
- Working knowledge of technical choices and related cost implications; working understanding of distributed and mission critical architectures and associated network protocols
- Knowledgeable of full range of solutions within Monitoring Solutions and able to discuss overall solution at depth.
- Experience defining, documenting, and presenting system and software architectures using state-of-the-art practices.
- Experience sustaining operational stability through various life cycle phases (planning, implementation, steady state, de-commissioning).
- Able to lead early stage customer interactions. Guide customers as they develop confidence and comfort with approaches, and integrate with their legacy tech investments.Business Acumen:
- Adept at navigating the organizational matrix; understanding people's roles, can foresee obstacles, identify workarounds, leverage resources and rally teammates.
- Understand how internal and/or external business model works and facilitate active internal and external customer engagement
- Able to articulate the value of what is most important to the business/customer to achieve outcomes
- Able to produce functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts.
- Possess extensive knowledge of full solution catalog within a business unit and proficiency in discussing each area at an advanced level.Leadership:
- Foresee obstacles, identify workarounds, leverage resources, rally teammates.
- Demonstrated ability to work with and/or lead blended teams, including 3rd party partners and customer personnel.
- Demonstrated Change Management /Acceleration capabilities
- Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence across all organizational levels
- Proven analytical and problem resolution skills
- Ability to influence and build consensus with other product teams and leadership.
- Ability to work with global teams