Job OverviewTo excel in this critical role, you must be able to quickly establish rapport and build trust throughout the organization, work collaboratively with others, and employ creative problem-solving skills to influence without direct authority. You will lead programs from end-to-end, ensuring their successful completion while ramping up your program management expertise. You must deliver outcomes with speed and scale while maintaining the highest standards of quality and efficiency.
Responsibilities- Take charge of, execute, and communicate program strategy on behalf of program leadership. Utilize your influence to help teams understand how the program aligns with the overall S2R, T&E and 3PRM strategy.
- Build strong relationships with business/functional units to understand their objectives, mission, and business drivers, and maintain continuity with these groups.
- Establish strong partnerships with external policy-making bodies and third-party solution providers to fulfill business/functional and strategic objectives.
- Research and benchmark external best practice and drive the case for change, planning and implementation.
- Develop and lead advisory and assistance consulting engagements as may be required to accelerate time to benefit.
- Analyze relevant data to quantify and communicate the impact of workstreams, enabling teams to prioritize their actions.
- Manage program and project plans, utilizing data, principles, and risk mitigation to track progress to the plan. This includes ensuring program deliverables are completed on time and within budget; establishing metrics to monitor program health and improvements; identifying and mitigating project risks.
- Baseline current processes and employee experience through employee interviews, process mapping, and immersion.
- Lead the development and operationalization of improvement initiatives, with a focus on pragmatic implementation planning and thoughtful stakeholder engagement.
- Drive the status and reporting structure to a diverse audience, ensuring that everyone is informed about the program's strategy, execution plans, and status across all functions.
- Establish decision-making principles, make recommendations on resolution paths, and lead senior stakeholder discussions to address program performance challenges.
- Communicate knowledgeably and articulately with individuals at any level in the organization, using verbal, written, and presentation skills.
- Partner with change management to successfully implement changes and drive adoption across the organization.
- Serve as a strategic leader to attract and develop best in class talent while leading a high performing, inclusive team culture
- Continuously evaluate and learn to surface additional high-impact workstreams, incorporating insights to maximize program impact.
- Measure the success of the improvements made to drive more investment and scale impact, ensuring a continuous improvement cycle.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Southern California $172,000 - $232,500 and Bay Area California $190,500 - 257,500.
Qualifications- Bachelor's degree and 10+ years experience driving complex programs across multiple business/functional units; leveraging industry best practices required. PMP, Lean Six Sigma, or other applicable industry certifications preferred.
- Proven track record program managing the successful delivery of company-critical programs for a large company
- Strong verbal and written communication skills; experience with communicating effectively and concisely through multiple channels to all levels of an organization, from senior executives to front-line managers
- Demonstrated ability to be proactive, take ownership, respond quickly, and have excellent follow through skills
- Ability to develop strong relationships, manage conflicting stakeholder interests, and influence stakeholders at all levels in a cross-functional environment
- Ability to mobilize and motivate teams, set direction and approach, and execute with limited information and ambiguity
- Passionate about delivering for customers to drive business success
Skills, Behaviors & Competencies
- Proven leadership skills and team building capability. Ability to coach and inspire others.
- Self-starter who can operate independently and move quickly from one task to another; creative problem solver, seeks "win-win" solutions; energized by challenges
- Adaptability - embrace change and pivot when changes arise
- Perseverance - ability to see things through completion regardless of obstacles
- Proven time management skills with the ability to prioritize and handle multiple tasks and work in a fast-paced environment
- Excellent verbal and written communication skills including the ability to communicate with all levels of the organization
- Cultural steward—brings an element of fun and caring to the workplace