Cisco Business Systems/Applications Analyst 

United Kingdom, England, London 

678440228

Your impact

A highly skilled professional with a background in business or technology and 3-5 years of experience in application management. You are proficient in automation tools, enterprise licensing, and governance practices. With strong analytical and problem-solving abilities, you excel in stakeholder engagement, communication, and presentation.

You are collaborative, adaptable to Agile methodologies, and capable of managing vendor relationships while driving process improvements and innovation.

• Manage and operate applications used by Cisco employees.
• Consolidate and migrate multiple instances of an application into a single version through analysis, impact assessment, and communication.
• Follow processes and procedures to onboard new applications and review tenant settings.
• Approve new license requests and downgrade unused licenses.
• Implement and document processes related to enterprise licensing, including upgrades and downgrades.
• Ensure adequate support resources are available for Cisco employees.
• Create and manage the support SharePoint site for the application.
• Examine current business procedures and recommend improvements.
• Document updates to operational and support processes.
• Design, test, and implement automations (API, workflow, Power Platform/Automate).
• Implement governance and security best practices.
• Utilize project management skills for planning and managing project lifecycles.
• Proficiently create PowerPoint presentations and present to all organizational levels with clear, value-added messages.
• Serve as a liaison, engaging and connecting with dependent teams.
• Manage vendor relationships.
• Engage stakeholders effectively.
• Follow Agile methodologies.
• Communicate effectively in resolution management, negotiation, and handling difficult conversations.
• Assist with contract renewals.

Minimum Qualifications:

• Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.

• 3-5 years of experience in application management, business analysis, or a related role.
• Proficiency in application management consolidation and migration, including experience with enterprise licensing.
• Strong analytical and problem-solving skills, with the ability to conduct impact assessments and recommend process improvements.

Preferred Qualifications:

• Over 5 years of experience in application management, business analysis, or a related field, preferably within a large organization.
• Experience with automation tools such as APIs and Microsoft Power Platform/Automate.
• Demonstrated ability to create and deliver impactful PowerPoint presentations to various organizational levels.