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Apple MY-Technical Expert 
Malaysia, Kuala Lumpur 
678025768

10.08.2024
Description
Note: Apple benefits programmes vary by country and are subject to eligibility requirements.
Preferred Qualifications
  • Certified to repair iOS devices.
  • Ability to listen and provide feedback and mentorship to others.
  • Can identify patterns based upon prior troubleshooting experience to diagnose symptoms and causes.
  • Experience analyzing and solving technical problems.
  • Significant technical expertise on Apple products and services.
  • Experience solving hardware and software issues in a customer service environment.
  • Strong social skills and experience navigating customer service issues with empathy.
  • Strong instinct to act quickly and are motivated to do what’s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
  • Experience working in a dynamic, fast-paced environment and can make decisions quickly, sometimes under tight deadlines.
  • Shown success in team environments demonstrating shared responsibility and accountability with other team members.
  • You have excellent verbal and written communication skills with the ability to tailor communication style to different audiences.