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Apple MY-Technical Expert Malaysia, Kuala Lumpur 678025768
10.08.2024
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Description
Note: Apple benefits programmes vary by country and are subject to eligibility requirements.
Preferred Qualifications
- Certified to repair iOS devices.
- Ability to listen and provide feedback and mentorship to others.
- Can identify patterns based upon prior troubleshooting experience to diagnose symptoms and causes.
- Experience analyzing and solving technical problems.
- Significant technical expertise on Apple products and services.
- Experience solving hardware and software issues in a customer service environment.
- Strong social skills and experience navigating customer service issues with empathy.
- Strong instinct to act quickly and are motivated to do what’s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
- Experience working in a dynamic, fast-paced environment and can make decisions quickly, sometimes under tight deadlines.
- Shown success in team environments demonstrating shared responsibility and accountability with other team members.
- You have excellent verbal and written communication skills with the ability to tailor communication style to different audiences.
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