Your Role and Responsibilities
What you will do- Create clear, concise, and relevant technical content that helps users to achieve their goals.
- Apply design thinking principles to design content and collaborate with stakeholders from across the product.
- Gather information from a broad range of resources and synthesize and develop in to required deliverables.
- Create and curate content assets independently according to content plans.
Required Technical and Professional Expertise
- 4+ years of experience in developing content for software or hardware products
- Familiarity with the following is helpful:
- Familiarity with structural and markup languages (e.g. HTML, DITA, Markdown)
- Familiarity with authoring tools (e.g. Oxygen, Adobe Illustrator, DCS, Acrolinx)
- Familiarity with development tools (e.g. GitHub, RTC, Jenkins, Atom)
Preferred Technical and Professional Expertise
Preferred Technical Expertise
- Design Thinking practices
- Familiarity with Cloud, and integration technologies
- Familiarity with IBM Digital Content Services (DCS), and using IBM Doc Manager and Workflow Manager (WFM) for content publishing
- Preferred Professional Expertise:
- You must be able to write well: clearly, concisely, grammatically, effectively.
- Visual and video skills help us to go beyond text.
- You bring structure and sense from a pile of notes, discussions, and demos.
- You understand learning behaviours and reflect these in your content.
- Your content style is flexible to match different media and formats.
- You are excited by working with a breadth of content types.
- You are focused on user success and advocate for the content that they need for this.
- You thrive in a team and have excellent communication and collaboration skills.
- You welcome the opportunity to own and lead beyond “the docs”.
- You work independently, while maintaining an extremely strong sense of responsibility and commitment to teamwork.
- Your curiosity and critical thinking lead to innovative ways of working.
- You happily adapt to fast-paced environments that change frequently