Capital One Sr Coordinator Legal Intake Fulfillment Escalations Onsite 

United States, Virginia, Richmond 

6772620

West Creek 5 (12075), United States of America, Richmond, Virginia Sr. Coordinator, Legal Intake Fulfillment and Escalations (Onsite)

As an Ops Production Senior Coordinator for the Legal Intake Fulfillment and Escalations (LIFE) team, you will work to deliver flawless execution when intaking and processing legal orders from numerous channels. You will be responsible for opening, staging, scanning and uploading various types of legal orders (levy, garnishment, and restraint legal orders), handling escalated cases, and internal QA. The role requires attention to detail, problem solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies).

Responsibilities:

• Manage, sort, and prepare incoming legal orders for uploading to legal module system

• Monitor and manage the special processing mailbox, CSC management system and Omnibus.

• Partner with Levies & Garnishment Processors to escalate, identify trends and track volume

• Utilizes problem solving skills to resolve unidentified legal orders and identify process improvements

• Ability to manage multiple tasks appropriately prioritize workflow and get the job done in an efficient manner

• Participate and actively engage in personal & team development

• Ability to handle other duties as assigned by management and work in a fast-paced environment

• Ability to work extended hours as necessary to meet deadlines & team goals

• Work collaboratively and independently

• Exhibits professionalism with associates at all levels and external contacts

• Excellent organizational skills, time management skills, and attention to detail is a must

• Will include working onsite to receive and batch incoming mail

Monday - Friday 8:00AM to 5:00PM

This role is an essential position and requires on site attendance Monday through Friday

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of experience working in the Financial Industry

• At least 1 year of experience using Microsoft Office or Google Suite products

Preferred Qualifications:

• At least 1 years of Bank Operations Experience

• At least 6 months experience reviewing and working with Legal documents

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.