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Cisco ThousandEyes 
United States, Georgia, Atlanta 
676869157

17.06.2024
What You’ll Do
  • Work closely with the Customer Success Managers and Technical Adoption Managers to ensure the success of the customer journey as measured by adoption and health scores
  • Be responsible for communicating objectives and ensuring timely delivery of solutions
  • Assist with ticket escalations, providing regular reporting on customer health and utilization
  • Developing long-term relationships with your assigned ThousandEyes customers
  • Coordinate, develop, and lead customer projects
  • Launch and on-board new customers, and set them up for success with the platform
  • Become a trusted adviser for the partners and operational teams via the ThousandEyes platform
  • Forecast and track key account metrics
  • Help drive customer renewal
  • Assist with high severity requests or issue escalations as needed
Qualifications
  • A standout 'customer first' attitude
  • Outstanding communication and problem-solving skills
  • Excellent listening, negotiation and presentation skills
  • Proven background in lead generation and prospecting
  • At least 1-2 years of professional experience with data collection or analytical experience in software or technology
  • Ability to work with various business units
  • Highly organized with outstanding follow-up skills
  • Technically adept, understanding of software and how businesses use software
  • SaaS experience a plus, but not required
  • Passion for cloud technologies
  • 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies
  • Excellent verbal and written communication skills
  • Proficiency in English (written and verbal)