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Cisco ThousandEyes United States, Georgia, Atlanta 676869157
17.06.2024
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What You’ll Do
- Work closely with the Customer Success Managers and Technical Adoption Managers to ensure the success of the customer journey as measured by adoption and health scores
- Be responsible for communicating objectives and ensuring timely delivery of solutions
- Assist with ticket escalations, providing regular reporting on customer health and utilization
- Developing long-term relationships with your assigned ThousandEyes customers
- Coordinate, develop, and lead customer projects
- Launch and on-board new customers, and set them up for success with the platform
- Become a trusted adviser for the partners and operational teams via the ThousandEyes platform
- Forecast and track key account metrics
- Help drive customer renewal
- Assist with high severity requests or issue escalations as needed
- A standout 'customer first' attitude
- Outstanding communication and problem-solving skills
- Excellent listening, negotiation and presentation skills
- Proven background in lead generation and prospecting
- At least 1-2 years of professional experience with data collection or analytical experience in software or technology
- Ability to work with various business units
- Highly organized with outstanding follow-up skills
- Technically adept, understanding of software and how businesses use software
- SaaS experience a plus, but not required
- Passion for cloud technologies
- 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies
- Excellent verbal and written communication skills
- Proficiency in English (written and verbal)
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