Your Day-to-Day:
- Provide technical leadership and guidance to your team fostering a culture of collaboration, wellbeing, innovation, and continuous improvement.
- Be a strong, compassionate and thoughtful people manager
- Develop your team’s potential and skillset over time.
- Be an SME on our technical platform and services.
- Be a POC to the wider business for the services we provide.
- Manage our teams involvements and response to incidents and outages.
- Manage our teams ticket intake and backlog.
- Continuously review, revise and improve our workflows and processes.
- Work to deliver the companies OKR’s and KPI’s relevant to security.
- Partner with our engineering teams to deliver project-based work such as tool deployments.
Skill set required:
- 8+ years of experience in the security/IT system admin/operations domain, with 5+ years of professional experience managing a global support team.
- Strong people management skills with a proven track record of compassionately managing diverse set of people and talent, with a very strong focus on wellbeing.
- Strong critical thinking and problem-solving skills with the ability to address complex technical and non-technical challenges.
- Experience building and developing teams that exhibit strong ownership, user empathy, and engineering excellence.
- Calm, measured and analytical approach to challenges, with outside and lateral thinking and problem solving.
- Excellent communication skills with the ability to collaborate effectively with cross-functional teams and manage stakeholders’ expectations.
- Working on both tool deployment projects and run-the-business operations.
- Strong understanding of standard security technologies such as cryptography, key management, Identity & Access Management, Proxies and Networks, Prodsec & Appsec tools, VM solutions, OS patching
- Experience of Sailpoint, Citrix, Zscaler, PIng SSO, Keyfactor, Hashicorp Vault, Python, Service Now beneficial
- CISSP, ITIL or other relevant certifications.
- People and process development.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The U.S. national annual pay range for this role is
$96900 to $234300
Our Benefits:
Any general requests for consideration of your skills, please