Fortinet Engineer 

Canada, Ontario, Ottawa 

675798274

As an IT Engineer, you will:

• Provide technical support for Fortinet internal users via email, phone, tickets and in-person for incoming queries and issues related to computer systems, networks, IP phones, software and hardware.
• Install, modify, and repair computer hardware and software.
• Create phone extensions and configure IP phones.
• Resolve technical problems with Local Area Networks (LAN), Wireless network, Virtual Private Networks (VPN) and IP phone systems.
• Configure, encrypts and troubleshoots Linux/Windows/MacOS desktops and laptops.
• Manage user accounts and permissions in business systems.
• Respond to assigned tickets and requests within business defined service level agreements.
• Work with other members of the IT organization to ensure timely resolution of employee issues.

We Are Looking for:

• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Knowledge of TCP/IP, routing and switching, VoIP, Exchange, Linux, MacOS and Windows.
• Experience in Desktop/Laptop/Server hardware/Software installation and troubleshooting.
• Helpful and responsive while balancing issue priorities.
• Detail-oriented, high-energy individual who is able to multitask.
• Ability and willingness to learn.
• A diploma or degree in Computer Systems, Information Technologies, Networking or related fields