SAP Technology Services Expert 

India, Karnataka, Bengaluru 

674829393

What you'll do

Operations Management: Ensure the governance is established and monitored regularly on the agreed Scope of Services for first level support of Cloud Infrastructure and Applications (like, SuccessFactors, S4/HANA, Customer Experience..), key LoB specific requirements are met by providing the stable and reliable services through SLA’s, Knowledge Management, Escalation Management & Customer Service Excellence.

Tooling & Automation Enablement: You will also assist in the development of incident handling processes, standard operating procedures, playbooks and runbooks. Through developing workflow automation, you will lower response times.Additionally, you will deploy Artificial Intelligence (LLMs) that support our ChatBots to answer to our internal stakeholders to improve customer experience.

What you bring

Has broad knowledge of content/products in market/industry/functional area and is able to adapt new changes/practices in the following areas:

• Advanced understanding of Cyber Security
• Knowledge of Project management principles
• ITIL methodology
• Ability to manage Customer Escalations
• Knowledge of workflow automation
• IT Tools, Methods & Processes
• Vendor Management
• Network & Security best practices
• Reporting & Analytics Capabilities
• Process mining & automation
• Large Language Models
• Anomaly Detection
• Knowledge on SAP Cloud Service Offerings

• Customer Focus
• Business Acumen
• Innovative Thinking
• Self-Development
• Communication

• Influencer

Nature and scope of position

This position usually works independently with minimal supervision. There is no signing authority and the Head of Operations Center verifies expenses and all invoices. The position reports directly to the Head of Operations Center.

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