What You Will Accomplish: - Responsible for monitoring, identification, root cause analysis, mitigation and triaging of new and ongoing risk incidents daily with the mission to restore normal operation.
- Provide real time insight into Risk checkpoints and controls, conduct in depth analysis of risk events and emerging threats that arise.
- Develop queries to extract data for incident investigation and perform exploratory data analysis to identify emerging threats.
- Conduct proactive qualitative investigations to identify and scope emerging fraud trends.
- Partner across teams and regions within eBay to coordinate incident response, share insights and drive swift resolutions to incidents.
- Maintain centralized incident tracking, summarizing and reporting of all incidents.
- Incident Response - collaborate with team to manage all high severity incidents from inception to resolution, ensuring quick and accurate assessment of the issue, including identifying the impact to a specific Business Unit, Owner(s) and engaging the appropriate resolver group.
- Provide input into the Incident Management Process, further defining the process flow, detailing expectations and assist in training and guiding impacted parties to enforce to the process.
What You Will Bring: - Dedication to working the Hybrid Model with 3 days onsite per week out of either our Salt Lake City, Utah office or our Austin, Texas office.
- Solid experience and proficiency in SQL, Excel, and demonstrable understanding of database concepts and practical experience with analytic tools (Tableau, Elasticsearch, Grafana or Python).
- 3+ years of experience in risk management, incident management, project management, or related field.
- Understanding of risk management in multiple areas: Fraud Risk (account take over, stolen financials), Credit Risk (Bank Payments), Buyer Risk, Seller Risk, abuse, collusion risk, etc.
- Experience working with large datasets, recognizing and interpreting data trends, and using data to influence business decisions
- Ability to break down sophisticated problems and business questions and effectively communicate measurable insights to diverse audiences.
- Experience and knowledge of the incident management principles and methodologies, specializing in medium/large-scale organizational incident processes a plus.
The base pay range for this position is expected in the range below:
$58,700 - $84,400
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