Dell Technical Support Technician Fresh Graduate 

Malaysia, Penang 

674242723

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.• Solve complex problems for customers and be on top of ambitious expectations
• Partner closely with customers while communicating proactively regarding overall progress of queries
• Exhibit first-class customer service
• Drive operational excellence through quality closures and efficient management of issues
• Have the opportunity to mentor and coach other team members• Fresh Graduate from IT

• Willing to work on rotational shift
• World-class customer service, phone etiquette and work ethic
• Ability to excel under pressure
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures• Experience with job-associated databases or software