As a Technical Service Manager y
Manager you will be responsible for the following tasks:
- SAPtechnology and innovations and serve as an escalation point person for technical issues, service requests and incidents
- Understand the customer business, goals, and challenges to suggesttechnicalsolutions & services
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Identify top issues, define& executeservice planactivitiesandorchestrateimplementation oftechnicalaction items across customer landscapes
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer
What you need to bring
- Minimum 7+ years of SAP Technicaladministrationand operations of SAP Solutions(preferably in the domain of SAP Basis)
- Minimum5+years of experience in customer facing role
- Minimum 2 Implementation and 2 AMS support project experience
- Hands on experienceandworking knowledge of Unix/Linux flavors,SAP HANA and Sybase databases.
- Experience inde-escalating critical situations.
- Fluency in English is mandatory.
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
- Hyperscalers certification (AWS, Azure, GCP) is a plus
ECS organization is a global organization and the regionalSpain, Italy and India
We ask for your application to be submitted in English language only.