US Bank Junior Operation Specialist Category Investments 

Poland 

673178690

Job Description:

Responsibilities:

• Resolve POS deployment exceptions and ensure successful deliveries.
• Manage POS recovery for merchant closures.
• Handle mailbox queries and make outbound calls when needed.
• Coordinate with external vendors to provide missing details and follow up on deliveries.
• Maintain accurate records of deployment activities.
• Respond to assigned cases, requests, and escalations.
• Provide account information and log jobs for terminal deployment and recovery.
• Correct system discrepancies and investigate errors.

Preferred Skills/Experience:

• Effective communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Proficient in using various software packages, including Microsoft Office.
• Ability to identify, resolve, and escalate problems.
• Good time management skills to maximize case resolution while maintaining high quality.
• Knowledge of banking and POS product policies and procedures is an advantage.