Citi Group Ops Sup Analyst 

Mexico, Mexico City 

673048997

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Gestor de la provisión programada de papelería hacia la red de sucursales existentes así como las peticiones emergentes, adicionalmente atender los requerimientos de sucursales nuevas para su integración al proceso BAU. Atender, oportunamente los requerimientos de línea blanca. Con base a lo anterior, implementará estrategias de ahorro encaminadas a la optimización de estos insumos.

Atender junto con el equipo de finanzas la generación de las provisiones mensuales para atender los compromisos de pago a proveedores, papelería y línea blanca, con el objetivo de mantener el orden financiero del área.

Time Type:

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