JPMorgan Project Transformation Manager- Strategic Operations 

United States, Illinois, Chicago 

672541465

Step into a pivotal role as Project Transformation Manager—where you’ll lead high-impact initiatives, drive industry-shaping change, and collaborate with top talent to deliver transformative results.

As a Project Transformation Manager in the Strategic Operations team, you will lead high-impact initiatives and drive transformative change across strategic projects. You will be an individual contributor, responsible for execution, partnering with cross-functional teams to challenge conventional approaches and deliver business results. You will be a big-picture thinker, a proactive leader, and a strong communicator.

Job Responsibilities

• Lead transformation of strategic plans into impactful programs and projects for Merchant Services Client Onboarding and Servicing.
• Execute and oversee initiatives, ensuring alignment with business strategy and timely delivery.
• Partner with workstream leads, Program & Transformation Director, and cross-functional teams to manage dependencies and cross impacts.
• Collaborate with VPs and program leaders to ensure consistency and alignment across the program.
• Identify risks, opportunities, and process improvements with end-to-end business thinking.
• Escalate significant risks and issues for timely resolution and maintain momentum on deliverables.
• Use data analytics and visualization to monitor progress and guide necessary adjustments.
• Build and manage relationships across teams, fostering continuous learning and effective delegation.
• Communicate complex challenges and solutions clearly to senior management, stakeholders, and project teams.
• Develop visuals and presentations to articulate project status, risks, and recommendations.
• Foster a culture of innovation, continuous improvement, and creative problem-solving.

Required Qualifications, Capabilities, and Skills

• Proven ability to lead and manage complex programs or projects, delivering results across various business units, typically demonstrated through 7+ years of relevant experience in program management, business transformation, or consulting.
• Demonstrated ability to identify and manage cross impacts, dependencies, and risks in a multi-workstream environment.
• Strategic thinker with the ability to see the big picture, connect dots, and anticipate business needs.
• Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and business audiences.
• Advanced proficiency in the use of technology to support project execution.
• Experience collaborating across business, product, technology, and operations teams.
• Highly disciplined, self-motivated, and agile delivery-focused, with the ability to work independently and escalate appropriately.
• Extensive experience in conflict management, with the ability to identify conflicts, facilitate discussions, and create win-win solutions using collaboration or negotiation strategies.

Preferred Qualifications, Capabilities, and Skills

• Experience in Merchant Services, client onboarding, or servicing programs.
• Familiarity with financial products and services, including payments, controls, and risk management.
• Ability to create high-quality senior/executive level program materials that clearly articulate the journey of the program, drive executive decision-making, and highlight where executive support is required.
• Willingness to travel as needed to participate in key partner discussions.